Many answers to your questions with regards to orders can be found here on our FAQ page, but if you're still stuck then drop us an email or call us on 01484 540352. If you have an order please have your order order number to hand.

Q. How do I remove items from my shopping cart?

A. Click 'view cart' on the left hand panel. This will take you to your shopping cart where you can remove items, change quantites etc.

Q. The site won't accept my payment details?

A.As we use Protx online payment system there are several security measures in place. The invoice address must be the one the card is registered to, a valid email address must be entered, the CVV (3 digit security code) must be correct. If you believe all these are correct and you are still having problems you can call us on 01484 540352 or fax details through to 01484 540353.

Q. I have completed my order but now I want to add something?

A. Not a problem, either send us an email with your order number and the items you'd like to add and we will add then and take payment from your original card. Alternatively you can call us on 01484 540352.

Q. I ordered more than 5 business days ago and haven't received my order yet?

A. If your order is going to be more than 5 business days a member of the team will normally notify you of any problems (with the exception of Aprilia items which can take up to 2 weeks). If you haven't heard from us it may be that we have incorrect contact information, or your goods have been shipped and there is a problem in transit. We would recommend you email us quoting your order number and we will reply within 1 working day with full details.

Q. I live outside the UK, how much will shipping be?

A. International shipping depends entirely on the item ordered and the shipping destination. We use FedEx International who calculate shipping costs by dimensional weight. Some companies have a set price for International orders but we don't believe this is a fair option. If you order a pair of gloves why should you pay the same shipping fee as someone who orders a much heavier, bulkier item? Therefore once we have downloaded your order we will provide a shipping quote. If you are happy with the quote we will deduct the amount from your original payment card. Not happy, let us know and we may be able to ship via Royal Mail (up to 2kg only). If after the Royal Mail quote you are still not happy we will cancel your order and refund your card. Alternatively you can contact us by email prior to your order for a shipping quote. Please include all items and shipping country. If your country is not listed let us know, we may still be able to ship to you.

Q. I know what I want to order but I'm not sure on sizing?

A. Our sizing guide can be found here but if you're still unsure feel free to email us with the product you're interested in and we can help with any further sizing queries.

Q. I've received my item but it doesn't fit?

A. Not a problem, simply return it to the address on the invoice, along with your order number and a letter stating the new size required and we'll exchange it for you (shipping fee will apply)

Q. I've ordered a bike online, what happens now?

A. You will be contacted by a member of our sales team whol will go through all the fine tuning with you.

Q. Do you have a shop I can visit?

A. Yes, our retail premises are based in Huddersfield, West Yorkshire. For a map, directions and details of our location click here.

Q. I have returned my item for a refund, how long til I get it?

A. Goods that have been returned for a refund will be processed within 30 days.

 

 

Motorbikecrazy.com 236 Lockwood Road Huddersfield West Yorkshire HD1 3TG Tel: 01484 540352 Fax: 01484 540353 @: gemma@motorbikecrazy.com